Remote services 24/7
Terveystalo’s versatile remote services are available regardless of the time and place. You can contact a physician or a nurse immediately through a chat or video. You can also book a video or telephone appointment with the expert of your choice, such as a general practitioner, specialist, psychologist, dietician or physiotherapist. A remote appointment is a convenient option when you cannot or do not want to visit a clinic. At a remote appointment, the expert can provide counseling, treat health issues that do not require physical examination or continue a previously started treatment.
Update: Remote services are now more affordable than ever. Starting from May 1, 2020, chat and telephone appointments with physicians are reimbursed by Kela in addition to video appointments.
The easiest way to access remote services is through the Oma Terveys application, which can be downloaded from your app store. If you prefer, you can also use the remote services by logging in to the Oma Terveys website. See the instructions for remote services.
Download the free Oma Terveys application from your app store:
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You can find more detailed service descriptions and information on the Kela reimbursements of our services here »
Select the service of your choice after logging in. We are open 24/7.
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What our customers are saying
"The chat is a convenient way of asking questions, and an online doctor replies right away. Very good service!"
"The problem was solved quickly, without having to travel or wait at an emergency department."
"Thank you for the handy chat. I was able to renew my prescription easily."
Learn more about our remote services
The doctor chat 24/7 NO BOOKING REQUIRED!
Contact a physician without booking an appointment. Available around the clock, every day of the year.
Prices for occupational healthcare customers: If the service is included in your occupational health agreement, you will not be charged. To see the remote services included in your occupational health services, open the Oma Terveys app or sign in to the Oma Terveys online service.
Prices for private customers: The prices are fixed. Price after Kela reimbursement: Monday–Fri from 7 a.m. to 9 p.m. EUR 34 (EUR 42 without Kela reimbursement), weekdays and public holidays from 7 a.m. to 9 p.m. EUR 44.50 (EUR 52.50). At night from 9 p.m. to 7 a.m. EUR 55 (EUR 63).
Kela reimbursement: Yes, the service is reimbursed by Kela.
Instructions: Open the Oma Terveys application and select Remote Services or log in to the Oma Terveys online service and open the service.
The Doctor Chat is always open. The Doctor Chat provides quick access to a general practitioner without having to book an appointment and regardless of time and place. You can use the chat to discuss the issue and, for example, send a photo or other file to the expert.
It is possible to open a video connection in the chat at the physician’s recommendation and the customer’s consent. In this case, the appointment is charged as a video appointment with a general practitioner read more.
The service can be used to assess the need for treatment and receive a laboratory referral or prescription. Typical matters that can be handled through this channel include allergy symptoms, urinary tract infections, dermatitis and treatment instructions for previously diagnosed illnesses.
The service is not suitable for treating serious illnesses or prescribing medication such as sleep medication, antipsychotic medication or strong painkillers. Please note that our physicians cannot prescribe antibiotics for conditions such as ear infections or sinusitis through the chat.
THE PEDIATRICIAN CHAT NO BOOKING REQUIRED!
Contact a pediatrician through a chat or video connection without booking an appointment. Available every day between 10 a.m. and 8 p.m.
Prices for private customers: The prices are fixed. Prices for chat appointments after Kela reimbursement: weekdays EUR 58 (EUR 72.50 without Kela reimbursement), Saturdays EUR 75.50 (EUR 87.50) and Sundays EUR 93 (EUR 105). Prices for video appointments after Kela reimbursement: weekdays EUR 78 for 10 minutes (EUR 90 without Kela reimbursement), EUR 100.50 for 20 minutes (EUR 112.50) and EUR 123 for 30 minutes (EUR 135). Additional fees will be applied on weekends in accordance with the price list.
Kela reimbursement: The service is reimbursed by Kela.
Instructions: The service is open every day between 10 a.m. and 8 p.m. Open the Oma Terveys application and select Remote Services or log in to the Oma Terveys online service and open the Pediatrician chat.
The Pediatrician Chat provides a flexible way to contact a pediatric specialist without an appointment, no matter where you are. A pediatrian will answer in chat approximately within 5 minutes.
You can use the chat to discuss your issue and, for example, send a photo or other file to the expert. A pediatrician can help you with many issues remotely: examples of matters that can be handled over the chat include symptoms of infection, allergies, dermatitis, intestinal symptoms, growth monitoring and laboratory tests. The pediatrician can assess the need for treatment and its urgency as well as prescribe necessary examinations and medication over the chat. The service can also be used to provide certificates and referrals to follow-up examinations as necessary. A video connection may also be opened during the chat appointment. In this case, the appointment is charged as a video appointment.
A video connection may also be opened during the chat appointment (the video connection is opened after the chat has been launched). Through the video connection, the pediatrician may examine the child’s breathing, dermatitis or other visible symptoms, for example.
The Pediatrician Chat cannot be used to prescribe antibiotics for respiratory infections because that always requires a medical examination in person. The service is not suitable for treating serious illnesses, but the need for further treatment and its urgency can be assessed over the remote appointment. Some conditions whose acute stage or initial visit cannot be handled over a chat or video appointment may still be followed up on via a remote appointment.
Mielen chat NO BOOKING REQUIRED!
Mielen Chat and Mielen Sparri for your mental well-being. For occupational healthcare customers only.
Prices for occupational healthcare customers: If the service is included in your occupational health agreement, you will not be charged. You can view the remote services included in your occupational health services by opening the Oma Terveys application or signing in to the Oma Terveys online service.
Kela reimbursement: –
Instructions:Open the Oma Terveys application and select Remote Services or log in to the Oma Terveys online service and open the service.
Mielen Chat and Mielen Sparri are low-threshold services offered by your employer to support your mental well-being. The service is strictly confidential, and information about users is not disclosed to the employer or the occupational health services.
In the Mielen Chat service, a nurse evaluates your situation and schedules an appointment for the sparring service or with a physician, if necessary. A Mielen Chat session takes about 15 minutes and the chat is open around the clock every day.
Mielen Sparri provides an opportunity to discuss any issues on your mind – no matter how big or small – with a mental well-being specialist. And you don’t even have to get up from your home sofa because the service is available via video appointments. The service offers 1-5 discussions to strengthen your resources and provides tools to support your mental well-being. One session takes about 45 minutes.
RENEWAL OF A PRESCRIPTION NO BOOKING REQUIRED!
An easy way to renew up to three prescriptions at a time over the chat without booking an appointment. Available between 7 a.m. and 9 p.m. on weekdays and 9 a.m. and 9 p.m. on weekends. An electronic prescription is forwarded to a pharmacy, and you can collect your medicine from a pharmacy of your choice right away.
Prices for occupational healthcare customers: If the service is included in your occupational health agreement, you will not be charged. You can view the remote services included in your occupational health services by opening the Oma Terveys application or signing in to the Oma Terveys online service.
Prices for private customers: The prices are fixed. Prices after Kela reimbursement: weekdays EUR 20 (EUR 28 without Kela reimbursement), Saturdays EUR 27 (EUR 35) and Sundays EUR 34 (EUR 42).
Kela reimbursement: The service is reimbursed by Kela.
Instructions: Open the Oma Terveys application and select Remote Services or log in to the Oma Terveys online service and open the service.
The service can be used to renew up to three prescriptions at a time. All you need to do is send a message specifying the prescriptions you need renewed and your doctor will contact you if further information is required.
The service cannot be used to renew sleep medication, antipsychotic medication, strong painkillers or antibiotics.
TELEPHONE APPOINTMENT WITH A DENTIST
A scheduled telephone appointment with the dentist of your choice.
Prices for private customers: EUR 40
Kela reimbursement: Not reimbursed by Kela.
Instructions: Book a telephone appointment with the expert of your choice through the online booking service. Please enter the telephone number you would like the expert to contact you at in the Additional information field. Book an appointment.
A telephone appointment with a dentist means the dentist of your choice will call you at the scheduled time at the phone number you have provided. A telephone appointment with a dentist is an alternative to an in-person dentist’s appointment.
THE DENTAL CHAT NO BOOKING REQUIRED!
Guidance and counseling for dental care related issues from a dental care expert via a chat without booking an appointment. Available between 9 a.m. and 4 p.m. on weekdays.
Prices for private customers: EUR 40*
Kela reimbursement: Not reimbursed by Kela.
Instructions: Open the Oma Terveys application and select Remote Services or log in to the Oma Terveys online service and open the service.
The Dental Chat provides quick acces to a dental care expert without booking an appointment and regardless of time and place. The Dental Chat can be used to get guidance, counseling, self-treatment instructions and recommendations for further treatment in cases of acute oral and dental issues. It can also be used to assess the need for dental care and get advice regarding self-treatment and questions related to booking an appointment.
The service can be used to get guidance and counseling in cases of acute oral and dental issues, assess the need for dental care and its urgency and get advice regarding self-treatment and questions related to booking an appointment. A dental care expert assesses your need for treatment and provides home care instructions or refers you to the correct expert or a telephone appointment with a dentist if the symptoms need to be assessed by a dentist.
* You will not be charged for the Dental Chat if you are directed to a traditional in-person appointment or telephone appointment. However, we reserve the right to charge you if your issue requires a more specialized expert or if the expert gives you treatment instructions for relieving the symptoms but further treatment requires a specialized dentist.
THE NURSE CHAT 24/7 NO BOOKING REQUIRED!
Guidance and counseling from a nurse via a chat. Available around the clock, every day of the year.
Prices for occupational healthcare customers: If the service is included in your occupational health agreement, you will not be charged. You can view the remote services included in your occupational health services by opening the Oma Terveys application or signing in to the Oma Terveys online service.
Prices for private customers: EUR 20
Kela reimbursement: Not reimbursed by Kela
Instructions: Open the Oma Terveys application and select Remote Services or log in to the Oma Terveys online service and open the service.
The Nurse Chat is always open. The Nurse Chat provides a quick way to contact a nurse without an appointment and regardless of time and place. Through the nurse chat, you can get help and advice in questions related to, for example, acute respiratory diseases, stomach ailments, allergy symptoms and vaccinations.
The service can be used to get guidance and assistance related to, for example, acute respiratory diseases, stomach ailments, allergy symptoms, and vaccinations. The nurse assesses your need for treatment and provides home care instructions or refers you to the correct specialist or the Doctor Chat if your symptoms need to be assessed by a physician.
The service is not suitable for renewing prescriptions.
MESSAGES TO EXPERTS
For non-urgent contact with your company’s occupational healthcare team. For occupational healthcare customers only.
Prices for occupational healthcare customers: The service is for all occupational healthcare customers, you will not be charged. You can view the remote services included in your occupational health services by opening the Oma Terveys application or signing in to the Oma Terveys online service.
Kela reimbursement: –
Instructions: Open the Oma Terveys application and select Remote Services or log in to the Oma Terveys online service and open the service.
Terveystalo’s Messages to Experts service gives you a way of contacting your company’s occupational healthcare team in non-urgent matters – regardless of time and place.
The service is suitable for going over test results, receiving help with using occupational health services and requesting referrals to other experts within the scope of your occupational healthcare agreement. An occupational healthcare expert will respond to your message within a few work days.
SCHEDULED VIDEO APPOINTMENT
A scheduled video appointment with the expert of your choice.
Prices for occupational healthcare customers: If the service is included in your occupational health agreement, you will not be charged. Booking a video appointment for occupational healthcare customers. Book an appointment.
Prices for private customers: :As a general rule, our experts set the prices for their scheduled appointments themselves. The price of a scheduled video appointment is the same as an in-person appointment. Please see our price list for approximate prices. Additional fees will be applied on weekends in accordance with the price list. In addition to the price of the video appointment, a EUR 21.80 service fee and EUR 2.10 Kanta fee will be charged.
Kela reimbursement: Yes, the service is reimbursed by Kela.
Instructions: Select and book a video appointment with the expert of your choice through the online booking service. More detailed instructions will be provided in the appointment confirmation. Book an appointment. Please note! Video appointments for occupational healthcare customers: Book an occupational health appointment.
A scheduled video appointment means the appointment with your expert of choice will be conducted through video via a telephone, computer or other device at the time you have booked. Video appointments are convenient when you want to save time and contact a professional from the comfort of your own home or when travelling, for example. Video appointments are offered by general practitioners, specialists and other experts, such as psychologists, dieticians, physiotherapists and nurses, from all over the country.
Video appointments can provide help in health issues that do not require a physical examination. In addition to initial visits, you can schedule a video appointment for a follow-up visit with a familiar expert. Video appointments are suitable for therapy visits, for example, or when you want to discuss treatment for an illness that has already been diagnosed. You can also get a referral to another expert or to laboratory tests when needed.
Video appointments work best with the Oma Terveys mobile application. You can also use the Oma Terveys online service with Google Chrome, Firefox, Safari or Edge. More detailed instructions will be provided in the appointment confirmation. Please test your video connection on our test page before the appointment.
GENERAL PRACTITIONER’S VIDEO APPOINTMENT NO BOOKING REQUIRED!
A video connection with a general practitioner without booking an appointment. Available on weekdays from 9 a.m. to 9 p.m. and weekends from 9 a.m. to 6 p.m. During the closing hours of the general practitioner’s video appointment you can use the Doctor Chat 24/7.
Prices for occupational healthcare customers:If the service is included in your occupational health agreement, you will not be charged. You can view the remote services included in your occupational health services by logging in to Oma Terveys.
Prices for private customers: The prices are fixed and time-based. Prices after Kela reimbursement: weekdays EUR 52 for 10 minutes (EUR 60 without Kela reimbursement), EUR 65 for 20 minutes (EUR 73) and EUR 82 for 30 minutes (EUR 90). Additional fees will be applied on weekends in accordance with the price list.
Kela reimbursement: Yes, the service is reimbursed by Kela.
Instructions: The service is open on weekdays from 9 a.m. to 9 p.m. and weekends from 9 a.m. to 6 p.m. Open the Oma Terveys application and select Remote Services or log in to the Oma Terveys online service and open the service. If the video connection cannot be launched, the appointment is conducted and charged as a regular Doctor Chat visit.
The general practitioner’s video appointment provides quick access to a general practitioner from 9 a.m. to 9 p.m. on weekdays and 9 a.m. and 6 p.m. on weekends. During the closing hours of the video appointment you can use the Doctor Chat 24/7. Please test your video connection on our test page before the appointment.
MIELEN TUKI – ONLINE CRISIS SUPPORT
Find relief for the mental stress caused by the exceptional circumstances through a video appointment with a psychologist or psychotherapist.
Prices for private customers: : EUR 118 (45-minute appointment)
Kela reimbursement: Not reimbursed by Kela.
Instructions: Select the service and book a video appointment through the online booking service. More detailed instructions will be provided in the appointment confirmation. Book an appointment.
A remote appointment with a psychologist or psychotherapist can relieve the mental stress caused by exceptional circumstances.
Our mental well-being professionals are there for you through easy, convenient and secure 45-minute video appointments. You should not be alone with your negative feelings. Just one session can be enough to clear your head and give you tools for managing the stressful situation. The service is open on weekdays from 8 a.m. to 6 p.m. Our occupational healthcare customers have access to the Mielen Chat and Sparri services as well as remote and in-person appointments with an occupational health psychologist.
Video appointments work best with the Oma Terveys mobile application. You can also use the Oma Terveys online service with Google Chrome, Firefox, Safari or Edge. More detailed instructions will be provided in the appointment confirmation. Please test your video connection on our test page before the appointment.
SCHEDULED TELEPHONE APPOINTMENT
A scheduled telephone appointment with the expert of your choice.
Prices for occupational healthcare customers: If the service is included in your occupational health agreement, you will not be charged.
Prices for private customers: As a general rule, our experts set the prices for their scheduled appointments themselves. The price of a scheduled telephone appointment is the same as an in-person appointment. Please see our price list for approximate prices. Additional fees will be applied on weekends in accordance with the price list. In addition to the price of the video appointment, a EUR 6.50 service fee for a series of appointments and EUR 2.10 Kanta fee will be charged.
Kela reimbursement: Yes, the service is reimbursed by Kela.
Instructions: Book a telephone appointment with the expert of your choice through the online booking service. Please enter the telephone number you would like the expert to contact you at in the Additional information field. Book an appointment.
A scheduled telephone appointment means the expert of your choice will call you at the scheduled time at the phone number you have provided. The telephone appointment is an alternative to an in-person appointment. Telephone appointments are provided by all Terveystalo experts who have appointments.
SELECT THE SERVICE OF YOUR CHOICE AFTER LOGGING IN. WE ARE OPEN 24/7.
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FREQUENTLY ASKED QUESTIONS
IS PAYING FOR REMOTE SERVICES EASY?
Yes. If the service is included in your occupational health agreement, you will not be charged. Private customers will receive an invoice after their visit in the Oma Terveys application. You will be notified of the invoice by e-mail. The invoice must be paid within three days of arrival. In order to use Terveystalo’s remote services as a private customer, you have to activate mobile payment in the Oma Terveys application before your remote appointment.
HOW CAN I USE TERVEYSTALO’S REMOTE SERVICES?
In order to use Terveystalo’s remote services, you need to register with the Oma Terveys service. You can use the service through the Oma Terveys application or the Oma Terveys website. If you need more help with remote appointments, please contact Terveystalo’s customer service at asiakastuki@terveystalo.com. See also the instructions page.
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