Remote services

Remote services 24/7

Terveystalo’s versatile remote services are available regardless of the time and place. You can contact a physician or a nurse immediately through a chat or video. You can also book a video or telephone appointment with the expert of your choice, such as a general practitioner, specialist, psychologist, dietician or physiotherapist. A remote appointment is a convenient option when you cannot or do not want to visit a clinic. At a remote appointment, the expert can provide counseling, treat health issues that do not require physical examination or continue a previously started treatment. 

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Currently new services

Remote services for occupational healthcare customers

THE DOCTOR CHAT 24/7No booking required

GENERAL PRACTITIONER'S VIDEO APPOINTMENT No booking required
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THE NURSE CHAT 24/7 No booking required
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RENEWAL OF A PRESCRIPTION No booking required
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MIELEN CHAT No booking required
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SCHEDULED VIDEO APPOINTMENT
Book a video appointment with an occupational health physician or general practitioner of your choice or another expert, such as an occupational psychologist, occupational physical therapist or dietician.
Book an appointment »
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REFERRAL FOR CORONA VIRUS New service
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MESSAGES TO EXPERTS
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If the service is included in your occupational health agreement, you will not be charged.

REMOTE SERVICES FOR PRIVATE CUSTOMERS

THE DOCTOR CHAT 24/7 No booking required
Open the chat »
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GENERAL PRACTITIONER'S VIDEO APPOINTMENT No booking required
Open the video connection »
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THE NURSE CHAT 24/7 No booking required
Open the chat »
Read more »

RENEWAL OF PRESCRIPTION No booking required
Open the chat »
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THE DENTAL CHATNo booking requiredNew service
Open the chat »
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THE PEDIATRICIAN CHAT No booking requiredNew service
Open the chat »
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SCHEDULED VIDEO APPOINTMENT New service
Book a video appointment with a general practitioner or specialist of your choice or another expert, such as a psychologist, physical therapist or dietician.
Book an appointment »
Read more »

MIELEN TUKI – ONLINE CRISIS SUPPORT New service
Book an appointment »
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REFERRAL FOR CORONA VIRUS New service
Open the chat »
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TRAVELLERS COVID-19 TESTING New service
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You can find more detailed service descriptions and information on the Kela reimbursements of our services here »

Select the service of your choice after logging in. We are open 24/7.

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What our customers are saying

"The chat is a convenient way of asking questions, and an online doctor replies right away. Very good service!"
"The problem was solved quickly, without having to travel or wait at an emergency department."
"Thank you for the handy chat. I was able to renew my prescription easily."

 

Learn more about our remote services

The doctor chat 24/7   NO BOOKING REQUIRED!

Contact a physician without booking an appointment. Available around the clock, every day of the year.
Prices for occupational healthcare customers: If the service is included in your occupational health agreement, you will not be charged. To see the remote services included in your occupational health services, open the Oma Terveys app or sign in to the Oma Terveys online service.
Prices for private customers: The prices are fixed and include the Kanta-fee EUR 2,10. Price after Kela reimbursement: Monday–Fri from 7 a.m. to 9 p.m. EUR 36,10 (EUR 44,10 without Kela reimbursement), weekdays and public holidays from 7 a.m. to 9 p.m. EUR 46.60 (EUR 54.60). At night from 9 p.m. to 7 a.m. EUR 57,10 (EUR 65,10).
Kela reimbursement: Yes, the service is reimbursed by Kela.
Instructions: Open the Oma Terveys application and select Remote Services or log in to the Oma Terveys online service and open the service.

The Doctor Chat is always open. The Doctor Chat provides quick access to a general practitioner without having to book an appointment and regardless of time and place. You can use the chat to discuss the issue and, for example, send a photo or other file to the expert.

It is possible to open a video connection in the chat at the physician’s recommendation and the customer’s consent. In this case, the appointment is charged as a video appointment with a general practitioner read more.

The service can be used to assess the need for treatment and receive a laboratory referral or prescription. Typical matters that can be handled through this channel include allergy symptoms, urinary tract infections, dermatitis and treatment instructions for previously diagnosed illnesses.

The service is not suitable for treating serious illnesses or prescribing medication such as sleep medication, antipsychotic medication or strong painkillers. Please note that our physicians cannot prescribe antibiotics for conditions such as ear infections or sinusitis through the chat.

THE PEDIATRICIAN CHAT   NO BOOKING REQUIRED!

Contact a pediatrician through a chat or video connection without booking an appointment. Available every day between 10 a.m. and 8 p.m.
Prices for private customers: The prices are fixed and include the Kanta-fee EUR 2,10. Prices for chat appointments after Kela reimbursement: weekdays EUR 60,10 (EUR 74.60 without Kela reimbursement), Saturdays EUR 77.60 (EUR 89.60) and Sundays EUR 95,10 (EUR 107,10). Prices for video appointments after Kela reimbursement: weekdays EUR 80,10 for 10 minutes (EUR 92,10 without Kela reimbursement), EUR 102.60 for 20 minutes (EUR 114.60) and EUR 125,10 for 30 minutes (EUR 137,10). Additional fees will be applied on weekends in accordance with the price list.
Kela reimbursement: The service is reimbursed by Kela.
Instructions: The service is open every day between 10 a.m. and 8 p.m. Open the Oma Terveys application and select Remote Services or log in to the Oma Terveys online service and open the Pediatrician chat.

The Pediatrician Chat provides a flexible way to contact a pediatric specialist without an appointment, no matter where you are. A pediatrian will answer in chat approximately within 5 minutes.

You can use the chat to discuss your issue and, for example, send a photo or other file to the expert. A pediatrician can help you with many issues remotely: examples of matters that can be handled over the chat include symptoms of infection, allergies, dermatitis, intestinal symptoms, growth monitoring and laboratory tests. The pediatrician can assess the need for treatment and its urgency as well as prescribe necessary examinations and medication over the chat. The service can also be used to provide certificates and referrals to follow-up examinations as necessary. A video connection may also be opened during the chat appointment. In this case, the appointment is charged as a video appointment.

A video connection may also be opened during the chat appointment (the video connection is opened after the chat has been launched). Through the video connection, the pediatrician may examine the child’s breathing, dermatitis or other visible symptoms, for example. 

The Pediatrician Chat cannot be used to prescribe antibiotics for respiratory infections because that always requires a medical examination in person. The service is not suitable for treating serious illnesses, but the need for further treatment and its urgency can be assessed over the remote appointment. Some conditions whose acute stage or initial visit cannot be handled over a chat or video appointment may still be followed up on via a remote appointment.

Mielen chat   NO BOOKING REQUIRED!

Mielen Chat and Mielen Sparri for your mental well-being. For occupational healthcare customers only.
Prices for occupational healthcare customers: If the service is included in your occupational health agreement, you will not be charged. You can view the remote services included in your occupational health services by opening the Oma Terveys application or signing in to the Oma Terveys online service.
Kela reimbursement: –
Instructions:Open the Oma Terveys application and select Remote Services or log in to the Oma Terveys online service and open the service.

Mielen Chat and Mielen Sparri are low-threshold services offered by your employer to support your mental well-being. The service is strictly confidential, and information about users is not disclosed to the employer or the occupational health services.

In the Mielen Chat service, a nurse evaluates your situation and schedules an appointment for the sparring service or with a physician, if necessary. A Mielen Chat session takes about 15 minutes and the chat is open around the clock every day.

Mielen Sparri provides an opportunity to discuss any issues on your mind – no matter how big or small – with a mental well-being specialist. And you don’t even have to get up from your home sofa because the service is available via video appointments. The service offers 1-5 discussions to strengthen your resources and provides tools to support your mental well-being. One session takes about 45 minutes.

RENEWAL OF A PRESCRIPTION    NO BOOKING REQUIRED!

An easy way to renew up to three prescriptions at a time over the chat without booking an appointment. Available between 7 a.m. and 9 p.m. on weekdays and 9 a.m. and 9 p.m. on weekends. An electronic prescription is forwarded to a pharmacy, and you can collect your medicine from a pharmacy of your choice right away. 
Prices for occupational healthcare customers: If the service is included in your occupational health agreement, you will not be charged. You can view the remote services included in your occupational health services by opening the Oma Terveys application or signing in to the Oma Terveys online service.
Prices for private customers: The prices are fixed. Prices after Kela reimbursement: weekdays EUR 22,10 (EUR 30,10 without Kela reimbursement), Saturdays EUR 29,10 (EUR 37,10) and Sundays EUR 36,10 (EUR 44,10).
Kela reimbursement: The service is reimbursed by Kela.
Instructions: Open the Oma Terveys application and select Remote Services or log in to the Oma Terveys online service and open the service.

The service can be used to renew up to three prescriptions at a time. All you need to do is send a message specifying the prescriptions you need renewed and your doctor will contact you if further information is required.

The service cannot be used to renew sleep medication, antipsychotic medication, strong painkillers or antibiotics.

REFERRAL FOR CORONA VIRUS

A scheduled telephone appointment with the dentist of your choice.
Prices for private customers: EUR 30
Kela reimbursement: The service is reimbursed by Kela.
Instructions: Open the Oma Terveys application and select Remote Services or log in to the Oma Terveys online service and open the service.

Within this service you can get a referral to a coronavirus test at Terveystalo as our chatbot Terveysbotti collects your information for an expert's verification. Directly after the chat with Terveysbotti you can book an appointment to the test which can take place 30 minutes after the chat at the earliest. The service currently only available for adults with corona infection symptoms.

THE DENTAL CHAT   NO BOOKING REQUIRED!

Guidance and counseling for dental care related issues from a dental care expert via a chat without booking an appointment. Available between 9 a.m. and 4 p.m. on weekdays.
Prices for private customers: EUR 40*
Kela reimbursement: Not reimbursed by Kela.
Instructions: Open the Oma Terveys application and select Remote Services or log in to the Oma Terveys online service and open the service.

The Dental Chat provides quick acces to a dental care expert without booking an appointment and regardless of time and place. The Dental Chat can be used to get guidance, counseling, self-treatment instructions and recommendations for further treatment in cases of acute oral and dental issues. It can also be used to assess the need for dental care and get advice regarding self-treatment and questions related to booking an appointment.

The service can be used to get guidance and counseling in cases of acute oral and dental issues, assess the need for dental care and its urgency and get advice regarding self-treatment and questions related to booking an appointment. A dental care expert assesses your need for treatment and provides home care instructions or refers you to the correct expert or a telephone appointment with a dentist if the symptoms need to be assessed by a dentist.

* You will not be charged for the Dental Chat if you are directed to a traditional in-person appointment or telephone appointment. However, we reserve the right to charge you if your issue requires a more specialized expert or if the expert gives you treatment instructions for relieving the symptoms but further treatment requires a specialized dentist.

THE NURSE CHAT 24/7   NO BOOKING REQUIRED!

Guidance and counseling from a nurse via a chat. Available around the clock, every day of the year.
Prices for occupational healthcare customers: If the service is included in your occupational health agreement, you will not be charged. You can view the remote services included in your occupational health services by opening the Oma Terveys application or signing in to the Oma Terveys online service.
Prices for private customers: EUR 20
Kela reimbursement: Not reimbursed by Kela
Instructions: Open the Oma Terveys application and select Remote Services or log in to the Oma Terveys online service and open the service.

The Nurse Chat is always open. The Nurse Chat provides a quick way to contact a nurse without an appointment and regardless of time and place. Through the nurse chat, you can get help and advice in questions related to, for example, acute respiratory diseases, stomach ailments, allergy symptoms and vaccinations.

The service can be used to get guidance and assistance related to, for example, acute respiratory diseases, stomach ailments, allergy symptoms, and vaccinations. The nurse assesses your need for treatment and provides home care instructions or refers you to the correct specialist or the Doctor Chat if your symptoms need to be assessed by a physician.

The service is not suitable for renewing prescriptions.

MESSAGES TO EXPERTS

For non-urgent contact with your company’s occupational healthcare team. For occupational healthcare customers only.
Prices for occupational healthcare customers: The service is for all occupational healthcare customers, you will not be charged. You can view the remote services included in your occupational health services by opening the Oma Terveys application or signing in to the Oma Terveys online service.
Kela reimbursement: –
Instructions: Open the Oma Terveys application and select Remote Services or log in to the Oma Terveys online service and open the service.

Terveystalo’s Messages to Experts service gives you a way of contacting your company’s occupational healthcare team in non-urgent matters – regardless of time and place.

The service is suitable for going over test results, receiving help with using occupational health services and requesting referrals to other experts within the scope of your occupational healthcare agreement. An occupational healthcare expert will respond to your message within a few work days.

SCHEDULED VIDEO APPOINTMENT

A scheduled video appointment with the expert of your choice.  
Prices for occupational healthcare customers: If the service is included in your occupational health agreement, you will not be charged. Booking a video appointment for occupational healthcare customers. Book an appointment.
Prices for private customers: :As a general rule, our experts set the prices for their scheduled appointments themselves. The price of a scheduled video appointment is the same as an in-person appointment. Please see our price list for approximate prices. Additional fees will be applied on weekends in accordance with the price list. In addition to the price of the video appointment, a EUR 21.80 service fee and EUR 2.10 Kanta fee will be charged.
Kela reimbursement: Yes, the service is reimbursed by Kela.
Instructions: Select and book a video appointment with the expert of your choice through the online booking service. More detailed instructions will be provided in the appointment confirmation. Book an appointment. Please note! Video appointments for occupational healthcare customers: Book an occupational health appointment.

A scheduled video appointment means the appointment with your expert of choice will be conducted through video via a telephone, computer or other device at the time you have booked. Video appointments are convenient when you want to save time and contact a professional from the comfort of your own home or when travelling, for example. Video appointments are offered by general practitioners, specialists and other experts, such as psychologists, dieticians, physiotherapists and nurses, from all over the country. 

Video appointments can provide help in health issues that do not require a physical examination. In addition to initial visits, you can schedule a video appointment for a follow-up visit with a familiar expert. Video appointments are suitable for therapy visits, for example, or when you want to discuss treatment for an illness that has already been diagnosed. You can also get a referral to another expert or to laboratory tests when needed.

Video appointments work best with the Oma Terveys mobile application. You can also use the Oma Terveys online service with Google Chrome, Firefox, Safari or Edge. More detailed instructions will be provided in the appointment confirmation. Please test your video connection on our test page before the appointment.

GENERAL PRACTITIONER’S VIDEO APPOINTMENT    NO BOOKING REQUIRED!

A video connection with a general practitioner without booking an appointment. Available on weekdays from 9 a.m. to 9 p.m. and weekends from 9 a.m. to 6 p.m. During the closing hours of the general practitioner’s video appointment you can use the Doctor Chat 24/7.
Prices for occupational healthcare customers:If the service is included in your occupational health agreement, you will not be charged. You can view the remote services included in your occupational health services by logging in to Oma Terveys.
Prices for private customers: The prices are fixed and time-based and include the Kanta-fee EUR 2.10. Prices after Kela reimbursement: weekdays EUR 54.10 for 10 minutes (EUR 62.10 without Kela reimbursement), EUR 67.10 for 20 minutes (EUR 75.10) and EUR 84.10 for 30 minutes (EUR 92.10). Additional fees will be applied on weekends in accordance with the price list.
Kela reimbursement: Yes, the service is reimbursed by Kela.   
Instructions: The service is open on weekdays from 9 a.m. to 9 p.m. and weekends from 9 a.m. to 6 p.m. Open the Oma Terveys application and select Remote Services or log in to the Oma Terveys online service and open the service. If the video connection cannot be launched, the appointment is conducted and charged as a regular Doctor Chat visit.

The general practitioner’s video appointment provides quick access to a general practitioner from 9 a.m. to 9 p.m. on weekdays and 9 a.m. and 6 p.m. on weekends. During the closing hours of the video appointment you can use the Doctor Chat 24/7. Please test your video connection on our test page before the appointment.

MIELEN TUKI – ONLINE CRISIS SUPPORT

Find relief for the mental stress caused by the exceptional circumstances through a video appointment with a psychologist or psychotherapist.
Prices for private customers: : EUR 118 (45-minute appointment)
Kela reimbursement:  Not reimbursed by Kela. 
Instructions: Select the service and book a video appointment through the online booking service. More detailed instructions will be provided in the appointment confirmation. Book an appointment.

A remote appointment with a psychologist or psychotherapist can relieve the mental stress caused by exceptional circumstances.

Our mental well-being professionals are there for you through easy, convenient and secure 45-minute video appointments. You should not be alone with your negative feelings. Just one session can be enough to clear your head and give you tools for managing the stressful situation. The service is open on weekdays from 8 a.m. to 6 p.m. Our occupational healthcare customers have access to the Mielen Chat and Sparri services as well as remote and in-person appointments with an occupational health psychologist.

Video appointments work best with the Oma Terveys mobile application. You can also use the Oma Terveys online service with Google Chrome, Firefox, Safari or Edge. More detailed instructions will be provided in the appointment confirmation. Please test your video connection on our test page before the appointment.

TRAVELLERS COVID-19 TESTING

Prices for private customers: Referral EUR 20 and Certificate starting from EUR 20
Kela reimbursement: The service is not reimbursed by Kela.  
Instructions: Whether you are departing or returning to Finland, you cah chat with a nurse familiar to travellers need regarding Covid-19 testing and related certificates. In this service you can get a referral to tests (PCR and antibody), instructions to timing and the applicable Covid-19 certificate - either a digital or a printed one. Tests and certificates will be charged according the pricelist and are not included in the chat price presented.

Please note, that it is always the customers responsibility to keep up-to-date on the information regarding travelrestrictions and the compliance of Covid-19 certificates. Travel requirements change quite often, see the latest information from IATA website. Terveystalo is not responsible on the accuracy of travel requirements or eventual changes in travel arrangements or costs incurred due to any changes incurring or caused as a result of these changes

 

SELECT THE SERVICE OF YOUR CHOICE AFTER LOGGING IN. WE ARE OPEN 24/7.

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FREQUENTLY ASKED QUESTIONS

IS PAYING FOR REMOTE SERVICES EASY?

Yes. If the service is included in your occupational health agreement, you will not be charged. Private customers will receive an invoice after their visit in the Oma Terveys application. You will be notified of the invoice by e-mail. The invoice must be paid within three days of arrival. In order to use Terveystalo’s remote services as a private customer, you have to activate mobile payment in the Oma Terveys application before your remote appointment.

HOW CAN I USE TERVEYSTALO’S REMOTE SERVICES?

In order to use Terveystalo’s remote services, you need to register with the Oma Terveys service. You can use the service through the Oma Terveys application or the Oma Terveys website. If you need more help with remote appointments, please contact Terveystalo’s customer service at asiakastuki@terveystalo.com. See also the instructions page.

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